Service Level Agreements : Blucom IT Solutions

IT SUPPORT CONTRACTS

When an emergency arises, the last thing you want to worry about is whether the issue warrants another call to your service provider, here at BLUCOM IT we are always happy to help you wherever we can. With a Support Contract there are no limitations on how much assistance we will give you on your software or hardware concerns. We put our years of expertise into play to ensure that you have a short & long term technology strategy.

BENEFITS

We offer backup monitoring. Securing your companies data is imperative, & this is why we backup your files daily or weekly depending on your requirements.

We provide security & assurance in the face of critical hardware failure in your office space from storms or accidents.

We continuously scan your network for unnecessary bandwidth drains which slow your office down.

Our IT solutions include providing protection from spam, spyware, malware & dozens of related online security issues.

We research all of the hardware & software which may serve as valuable operational assets for your particular industry.

SERVICE LEVEL AGREEMENTS

IT Support Contracts offer reduced IT costs through better uptime & the prediction of potential problems on the IT infrastructure & offer the efficient management of any crisis by reacting quickly & effectively by identifying root cause & restoring operation promptly & professionally. Please find our terms & conditions below;

Fixed number of labour hours allocated & included monthly
Thereafter reduced Out of Bundle rates apply
Monthly Fee based on on-site, remote and telephonic support
Weekly scheduled site visit by a dedicated technician
Priority Client
Server monitoring, including updates & anti-virus
Backup Check, Off-site back-up storage as an additional add-on option

Payable via Debit Order Only & Payable Monthly in Advance
Extra hours are added to next month’s debit order
Hours not used are carried over
Customised packages available for multi-site, multi-server clients
The SLA is subject to the signing of a Blucom SLA Agreement
Contract Renewed March Annually